Senior Manager - Front Office Application Support

M&G plc

Not specified
Front office application support experience
Incident management within front office area
Trade life cycle understanding
M&G plc is seeking a Senior Manager for Front Office Application Support, responsible for incident management and service improvement within the Front Office area. The role requires expertise in business critical applications, particularly Aladdin, and involves collaboration with business users across multiple time zones

Job Summary

  • The role is accountable for working with the Front Office Application support team to drive service improvement and incident management.
  • Candidates must be able to work in three different time zones on a rotation basis, including weekends for business-critical activities.
  • M&G Global Services offers an inclusive culture with diverse workforce opportunities across Digital Services, Finance, and IT sectors.

Matching Summary

Match Score: 85

M&G plc is seeking a Senior Manager for Front Office Application Support, responsible for incident management and service improvement within the Front Office area. The role requires expertise in business critical applications, particularly Aladdin, and involves collaboration with business users across multiple time zones.

Skills & Requirements

Must-have

  • Front Office Application support experience
  • Incident Management within Front Office area
  • Trade Life Cycle understanding
  • Aladdin and BlackRock platform knowledge
  • 3 time zone rotation availability
  • Business critical application resolution

Nice-to-have

  • Service Improvement drive capability
  • Collaboration with business users
  • Championing Aladdin usage
  • Inclusive culture participation
  • Digital transformation mindset

Key Requirements

  • Understanding of Trade Life Cycle
  • Experience with Aladdin ASM and BlackRock
  • Availability for weekend and multi-timezone shifts

Work Rights

Not specified

Tailored Resume

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