Job Summary

• This position will collaboratively work with other analysts on the team and stakeholders to lead and produce performance, control, fulfillment reporting and/or additional project-based analyses to support the Complaints team in creating reporting and analyses to aid in managing customer issues for the Consumer Banking servicing teams and matrix partners.
• In this role, you’ll have the opportunity to shape the way Ally leverages data by establishing routine reporting, leading complex analyses, optimizing data processes, and partnering across departments to deliver actionable insights that impact the customer experience.
• As a member of the CX Analytics team, you will be required to respond quickly to evolving business opportunities and maintain strong stakeholder relationships within all levels of the organization.

Matching Summary

Skills & Requirements

Key Requirements

• No sponsorship for employment authorization
• In office role

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