As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers
Job Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
The Customer Banking Specialist will have in-depth conversations with customers to support their overall banking needs including Home Loans, Business Banking, and Financial Advice.
The role involves problem solving, providing effective solutions, and championing processes and procedures while driving a risk-adverse culture.
Matching Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
Skills & Requirements
Must-have
Exceptional customer service experience
Excellent communication skills
Ability to articulate financial terms clearly
Work in busy retail environment
Support credit product applications
Conduct financial health checks
Nice-to-have
Problem solving and effective solutions
Drive risk-adverse culture
Genuine interest in financial wellbeing
Ability to educate on digital banking
Holistic customer solutions approach
Key Requirements
Proven customer service experience
Experience in Financial Services, Retail or Hospitality
Availability for predetermined roster of 25 hours per week