Motion Industries is seeking a Senior Customer Service Representative in Cincinnati, OH, to manage customer inquiries, place orders, and foster relationships while guiding less experienced staff. The ideal candidate will have extensive product knowledge, strong communication skills, and at least five years of relevant experience
Job Summary
The Senior Customer Service Representative responds to customer inquiries and places customer orders to ensure customer expectations are accurately determined and met.
This role has in-depth knowledge of the company's products and services and develops and broadens relationships with customers to fully understand needs and wants.
Motion Industries offers an excellent benefits package which includes options for healthcare coverage, retirement savings, vacation, sick, and holiday pay.
Matching Summary
Match Score: 85
Motion Industries is seeking a Senior Customer Service Representative in Cincinnati, OH, to manage customer inquiries, place orders, and foster relationships while guiding less experienced staff. The ideal candidate will have extensive product knowledge, strong communication skills, and at least five years of relevant experience.
Skills & Requirements
Must-have
In-depth product knowledge
Customer relationship building
Order entry and processing
Negotiating sale and purchase prices
Inventory sourcing and management
Nice-to-have
Coaching and mentoring skills
Process improvement initiatives
Handling customer returns
Quality and safety responsibility
Key Requirements
Five (5) or more years of related experience
High school diploma or GED
Excellent communication skills
Ability to multi-task and time management
Excellent computer skills
Excellent negotiation skills
Strong product knowledge
Reliability, organization, and attention to detail