Base: $20.00-$22.00; bonus/equity: not specified; ...
On-site
Customer satisfaction improvement initiatives
Liaison between dealership and customers
Follow up with customers within 48 hours
Lithia Subaru Of Oregon City is seeking a Customer Satisfaction Representative to enhance customer experiences and satisfaction at their dealerships in Medford, OR, and Dallas, TX. The position involves acting as a liaison between the dealership and customers, focusing on addressing concerns and implementing improvement initiatives
Job Summary
As a Customer Satisfaction Representative, you will play a crucial role in leading customer satisfaction improvement processes, serving as the key liaison between our dealership and customers.
Your focus will be on ensuring our customers' perspectives come first, following up with them to ensure their concerns are addressed and resolved promptly.
We offer best in class industry benefits including Medical, Dental and Vision Plans, Paid Holidays & PTO, and a 401(k) Retirement Plan.
Matching Summary
Match Score: 85
Lithia Subaru Of Oregon City is seeking a Customer Satisfaction Representative to enhance customer experiences and satisfaction at their dealerships in Medford, OR, and Dallas, TX. The position involves acting as a liaison between the dealership and customers, focusing on addressing concerns and implementing improvement initiatives.
Salary
Base: $20.00-$22.00; Bonus/Equity: Not specified; Benefits: Medical, Dental and Vision Plans, Paid Holidays & PTO, Short and Long-Term Disability, Paid Life Insurance, 401(k) Retirement Plan, Employee Stock Purchase Plan, Lithia Learning Center, Vehicle Purchase Discounts, Wellness Programs
Skills & Requirements
Must-have
Customer satisfaction improvement initiatives
Liaison between dealership and customers
Follow up with customers within 48 hours
Track and trend customer concerns
Handle Better Business Bureau reviews
Nice-to-have
Attention to detail and sense of urgency
Team player with a positive attitude
Key Requirements
Warranty Claims or Collections experience highly preferred
Basic computer skills
High School graduate or equivalent, 18 years or older required