Service Engagement Lead

Eositsolutions

London, United Kingdom
On-site
Service engagement and management experience
Understanding of network services or infrastructure
Customer advocacy and influencing skills
Act as the primary interface between Network Services and its consumers, ensuring customer needs are understood and acted upon

Job Summary

  • Act as the primary interface between Network Services and its consumers, ensuring customer needs are understood and acted upon.
  • Establish and operate a robust governance framework for the Network Services service catalogue, driving clarity and accountability.
  • Translate consumer feedback into actionable service improvement initiatives and ensure Network Services roadmaps align with consumer outcomes.

Matching Summary

Act as the primary interface between Network Services and its consumers, ensuring customer needs are understood and acted upon.

Skills & Requirements

Must-have

  • Service engagement and management experience
  • Understanding of network services or infrastructure
  • Customer advocacy and influencing skills
  • Stakeholder management with senior leaders
  • Service catalogue governance experience

Nice-to-have

  • Experience in regulated financial services
  • Familiarity with ITIL principles
  • Driving service maturity improvements

Key Requirements

  • Proven experience in service engagement, management, or relationship management
  • Strong understanding of network services or infrastructure-based technology domains
  • Experience establishing or operating service governance frameworks or service catalogues
  • Excellent stakeholder management and communication skills
  • Ability to translate complex technical concepts into consumer-focused language

Work Rights

Not specified

Tailored Resume

Cover Letter