Customer Success Manager

RELX

Ohio, US
Base: $56,600 - $119,200; bonus/equity: $87,000 - ...
Customer success post-sale relationship
Drive adoption and engagement
Customer health monitoring
The Customer Success Manager is accountable for ensuring customers realize maximum value from the full Elsevier product portfolio by driving adoption, engagement, retention and measurable outcomes

Job Summary

  • The Customer Success Manager is accountable for ensuring customers realize maximum value from the full Elsevier product portfolio by driving adoption, engagement, retention and measurable outcomes.
  • Partner with Account Managers to ensure seamless handovers, coordinated account strategy and renewal alignment, and work with Product, Marketing and other cross functional teams to deliver an integrated customer experience.
  • We offer an appealing working prospect for our people, with numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Matching Summary

The Customer Success Manager is accountable for ensuring customers realize maximum value from the full Elsevier product portfolio by driving adoption, engagement, retention and measurable outcomes.

Salary

Base: $56,600 - $119,200; Bonus/Equity: $87,000 - $183,400; Benefits: Not specified

Skills & Requirements

Must-have

  • Customer Success post-sale relationship
  • drive adoption and engagement
  • customer health monitoring
  • customer success plans
  • subscription lifecycle understanding
  • SaaS or B2B customer-facing roles

Nice-to-have

  • strategic advisor to customers
  • advocate for user needs
  • influence product improvements
  • data-driven insights
  • fast-paced environment management

Key Requirements

  • proven experience in Customer Success, Account Management or similar
  • knowledge of Elsevier’s products and services or related industries

Work Rights

Not specified

Tailored Resume

Cover Letter