Customer Care & Sales Advisor I

Hargray Communications Group Inc

Ada, OK, US
Not specified; benefits: health from day one; 401(...
Fully remote
High school diploma or ged
Inbound customer inquiry handling
Retention sales and customer care concepts
This role blends service and sales skills, focusing on caring for customers, protecting relationships, and demonstrating the value of staying with Sparklight

Job Summary

  • This role blends service and sales skills, focusing on caring for customers, protecting relationships, and demonstrating the value of staying with Sparklight.
  • Employees receive health benefits from day one, including medical, dental, and vision plans, along with a 401(k) with 100% company match up to 5%.
  • The position involves resolving billing issues, scheduling services, and negotiating household spend to retain customers considering disconnecting.

Matching Summary

This role blends service and sales skills, focusing on caring for customers, protecting relationships, and demonstrating the value of staying with Sparklight.

Salary

Not specified; Benefits: Health from Day One; 401(k) with 100% match up to 5%; Tuition reimbursement up to $5,250

Skills & Requirements

Must-have

  • High School Diploma or GED
  • Inbound customer inquiry handling
  • Retention sales and customer care concepts

Nice-to-have

  • Empathetic communication style
  • Ability to remain composed under pressure
  • Strong active listening skills

Key Requirements

  • High School Diploma or GED required
  • Must be able to sit for extended periods
  • Background check and drug screening required

Work Rights

Not specified

Tailored Resume

Cover Letter