Customer Experience Advisor | S1 | Retail Banking | Sunderland Branch

Santander

Sunderland, United Kingdom
Base: £25,000; benefits: £500 annual cash allowanc...
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Outstanding customer service
Effective communication with customers
Day-to-day transactions and servicing
** Santander is seeking a Customer Experience Advisor for their Sunderland Branch, focusing on delivering outstanding customer service and support in a retail banking environment. The role requires flexibility and adaptability, with responsibilities ranging from handling transactions to resolving customer queries. **

Job Summary

  • Santander is evolving into a technology-driven organisation, and our people are at the heart of this journey.
  • For our customers, you’ll be more than just the friendly face and voice of Santander; you’ll be a listener and problem solver.
  • Starting salary of £25,000 plus a £500 annual cash allowance to spend on our great range of benefits.

Matching Summary

Match Score: 75

** Santander is seeking a Customer Experience Advisor for their Sunderland Branch, focusing on delivering outstanding customer service and support in a retail banking environment. The role requires flexibility and adaptability, with responsibilities ranging from handling transactions to resolving customer queries. **

Salary

Base: £25,000; Benefits: £500 annual cash allowance plus 25 days holiday, pension, healthcare, protection, share plans, staff product discounts, wellbeing support, family leave; Bonus/Equity: Not specified

Skills & Requirements

Must-have

  • outstanding customer service
  • effective communication with customers
  • day-to-day transactions and servicing
  • answering customer calls
  • protecting customers against fraud

Nice-to-have

  • desire to go above-and-beyond
  • effective team working skills
  • flexible, can-do approach
  • openness to broad range of activities
  • ability to grow and adapt

Key Requirements

  • Proven ability to deliver outstanding customer service
  • Ability to communicate effectively
  • Right to work in the UK

Work Rights

Right to work in the UK

Tailored Resume

Cover Letter