Customer Experience & Service Transformation Management Consultant

Accenture

London, United Kingdom
Base: not specified; bonus/equity: not specified; ...
Onsite
Customer journey redesign
Personalised customer interactions
Physical and digital engagement models
Our purpose is to champion the customer, helping businesses across all industries build relevant and significant relationships and interactions with their customers

Job Summary

  • Our purpose is to champion the customer, helping businesses across all industries build relevant and significant relationships and interactions with their customers.
  • As part of the Service team, you will be at the forefront of the industry to create, own and make it a reality for clients looking to better serve their connected customers and operate always-on enterprises.
  • Our Total Rewards consist of a competitive basic salary, annual performance bonus, opportunities to acquire equity and a wide range of health and wellbeing benefits.

Matching Summary

Our purpose is to champion the customer, helping businesses across all industries build relevant and significant relationships and interactions with their customers.

Salary

Base: Not specified; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Customer journey redesign
  • Personalised customer interactions
  • Physical and digital engagement models
  • Customer ecosystem reinvention
  • Customer data utilization
  • Transformational solution delivery
  • Gen AI capabilities

Nice-to-have

  • Thought leadership development
  • Community contribution
  • Logical and analytical problem-solving
  • Engaging others
  • Big picture understanding
  • Boundaryless opportunities

Key Requirements

  • Agile and/or Product Ownership certifications
  • Cloud provider certifications
  • CCaaS provider certifications
  • Experience in defining contact centre strategies
  • Experience building C-Suite value narrative

Work Rights

Not specified

Tailored Resume

Cover Letter