Project Manager – Customer Experience (cx)

RELX

Multiple Locations
Base: $65,100 - $119,300; bonus/equity: not specif...
Customer journey mapping
Cross-functional collaboration
Customer feedback analysis
Lead end-to-end customer journey mapping initiatives, including discovery workshops, internal stakeholder interviews, touchpoint mapping, pain-point identification, and moments-of-truth analysis

Job Summary

  • Lead end-to-end customer journey mapping initiatives, including discovery workshops, internal stakeholder interviews, touchpoint mapping, pain-point identification, and moments-of-truth analysis.
  • Partner with internal teams to design and execute experience improvements, such as simplifying onboarding, reducing implementation complexity, and improving support interactions.
  • We offer comprehensive health benefits, retirement plans with a match, and a wellness platform with incentives.

Matching Summary

Lead end-to-end customer journey mapping initiatives, including discovery workshops, internal stakeholder interviews, touchpoint mapping, pain-point identification, and moments-of-truth analysis.

Salary

Base: $65,100 - $119,300; Bonus/Equity: Not specified; Benefits: Comprehensive health, retirement, wellness

Skills & Requirements

Must-have

  • Customer journey mapping
  • Cross-functional collaboration
  • Customer feedback analysis
  • Project plan management
  • Stakeholder communication

Nice-to-have

  • Customer-centric thinking
  • Service design expertise
  • Change management support
  • Inspire accountability and action

Key Requirements

  • 3-5+ years project management experience
  • Experience with CX initiatives
  • Strong facilitation skills
  • Manage multiple initiatives
  • Proficiency in Microsoft Office
  • PMP certification strongly preferred

Work Rights

Not specified

Tailored Resume

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