Retail Customer Service Specialist

DICK'S Sporting Goods

Glen Allen, VA, US
Not specified; not specified; not specified
**
Excellent customer experience delivery
Front-end register coverage
Ability to lift 15 to 35 lbs items
** DICK'S Sporting Goods is seeking a Retail Customer Service Specialist in Glen Allen, VA, to enhance customer shopping experiences through exceptional service and product knowledge. The role involves managing front-end operations, supporting cashiers, and promoting a collaborative and inclusive store environment. **

Job Summary

  • The Customer Service Specialist is responsible for creating an exceptional shopping experience by proactively approaching customers to understand their needs.
  • This role serves as the primary customer service provider at the front end while supporting cashiers through complex transactions.
  • Team members are expected to uphold company merchandising standards and promote loyalty programs, warranty sales, and credit card enrollments.

Matching Summary

Match Score: 75

** DICK'S Sporting Goods is seeking a Retail Customer Service Specialist in Glen Allen, VA, to enhance customer shopping experiences through exceptional service and product knowledge. The role involves managing front-end operations, supporting cashiers, and promoting a collaborative and inclusive store environment. **

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • Excellent customer experience delivery
  • Front-end register coverage
  • Ability to lift 15 to 35 lbs items
  • Standing or walking for up to 4 hours
  • Adherence to safety and loss prevention policies

Nice-to-have

  • Prior retail sales or cashier experience
  • Inclusive and diverse workforce mindset
  • Collaborative teamwork approach
  • Product knowledge in sports equipment
  • Training new teammates on company programs

Key Requirements

  • Prior retail sales or cashier experience preferred
  • Physical ability to stand, bend, stoop, reach, push, pull
  • Ability to perform repetitive motions for short periods

Work Rights

Not specified

Tailored Resume

Cover Letter