Customer Representative (portuguese-speaking) - Airline Company

Concentrix

Lisbon, Portugal
Competitive salary + performance bonus; not specif...
European portuguese (c2)
English (b2)
Booking management
As a Customer Service Representative, you will be in charge of booking management, assist clients via inbound/outbound calls and email, and deal with claims

Job Summary

  • As a Customer Service Representative, you will be in charge of booking management, assist clients via inbound/outbound calls and email, and deal with claims.
  • Concentrix offers a real career and personal growth potential with about 80% of managers and leaders promoted from within.
  • Benefits include full-time indefinite contracts, competitive salary and performance bonus, central Lisbon location, and full paid training.

Matching Summary

As a Customer Service Representative, you will be in charge of booking management, assist clients via inbound/outbound calls and email, and deal with claims.

Salary

Competitive salary and performance bonus; Not specified; Full paid training

Skills & Requirements

Must-have

  • European Portuguese (C2)
  • English (B2)
  • Booking management
  • Inbound/outbound calls and email support
  • Deal with claims

Nice-to-have

  • Empathy and team spirit
  • Empower customer decisions
  • Go beyond expectations
  • Listen to unique situations

Key Requirements

  • High level of European Portuguese (C2)
  • Fluent in English (B2)
  • Previous experience with GDS tools (preferential)
  • Previous customer service experience
  • Legally authorized to work in Portugal

Work Rights

Legally authorized to work in Portugal

Tailored Resume

Cover Letter