Customer Support Representative I

Case Law Reporter

Multi-channel support via phone email and chat
Documentation using iknow salesforce and cscm
Ability to work quickly in fast-paced environment
The role involves providing multi-skill support through phone, email, and chat for LexisNexis customers

Job Summary

  • The role involves providing multi-skill support through phone, email, and chat for LexisNexis customers.
  • Employees must accurately document customer interactions and resolutions using tools like iKnow, Salesforce, and CSCM.
  • Candidates are expected to apply analytical skills to solve routine problems while adhering to established operating procedures.

Matching Summary

The role involves providing multi-skill support through phone, email, and chat for LexisNexis customers.

Skills & Requirements

Must-have

  • Multi-channel support via phone email and chat
  • Documentation using iKnow Salesforce and CSCM
  • Ability to work quickly in fast-paced environment
  • Follow strict guidelines and standard operating procedures
  • Bachelor's degree or 2 years college completed

Nice-to-have

  • Self-motivated with positive attitude
  • Excellent written and verbal communication skills
  • Team player who works well independently
  • Good understanding of team integration
  • Willingness to work holidays and overtime

Key Requirements

  • At least 1 year contact center experience (2 years preferred)
  • Must be in current role for 1 year
  • No disciplinary action in past 12 months
  • No PIP enrollment in past 12 months
  • No attendance or punctuality issues in past 12 months

Work Rights

Not specified

Tailored Resume

Cover Letter