Workforce Management Strategy & Optimization Senior Consultant

Cna Employees' Health Plan Trust

Base: $72,000 to $141,000 annually (dc, ca, co, ct...
Hybrid
5+ years workforce management experience
Forecasting and capacity planning expertise
Multi-channel staffing model development
The Workforce Management Strategy & Optimization Senior Consultant position at CNA Employees' Health Plan Trust seeks an experienced individual to enhance workforce efficiency through data-driven decision-making and operational performance initiatives. The role involves strategic planning, project leadership, and stakeholder engagement within a hybrid work environment

Job Summary

  • This role serves as a strategic partner to improve workforce efficiency and enhance customer experience outcomes across a multi-skilled service environment.
  • The successful candidate will lead end-to-end consulting engagements, translating complex data into clear insights and recommendations for organizational leaders.
  • CNA offers a comprehensive benefits package and a culture where employees are encouraged to use their abilities to their fullest potential.

Matching Summary

Match Score: 85

The Workforce Management Strategy & Optimization Senior Consultant position at CNA Employees' Health Plan Trust seeks an experienced individual to enhance workforce efficiency through data-driven decision-making and operational performance initiatives. The role involves strategic planning, project leadership, and stakeholder engagement within a hybrid work environment.

Salary

Base: $72,000 to $141,000 annually (DC, CA, CO, CT, IL, MD, MA, NY, WA); Bonus/Equity: Not specified; Benefits: Comprehensive package including physical, financial, emotional, and social wellbeing goals.

Skills & Requirements

Must-have

  • 5+ years Workforce Management experience
  • Forecasting and capacity planning expertise
  • Multi-channel staffing model development
  • Data-driven decision making skills
  • Power BI or Tableau proficiency

Nice-to-have

  • Experience in insurance operations
  • Strong stakeholder influence capabilities
  • Change management for new systems
  • Ability to present to senior leaders

Key Requirements

  • Bachelor's degree or equivalent experience
  • 5+ years of WFM experience in service delivery
  • Proficiency with Excel and WFM platforms

Work Rights

Not specified

Tailored Resume

Cover Letter