Operations Agent

Ascent Global Logistics

Not specified; overtime, differential & bonus pyy ...
Tuesday - saturday, 3:30pm - 11:30pm
1 year customer service experience
Microsoft windows word outlook excel skills
30 w.p.m. typing speed minimum
Ascent Global Logistics is seeking an Operations Agent for their Delivery Assurance department to manage expedited shipments and ensure high-quality customer service. The role requires strong communication skills, attention to detail, and a customer service background, with a focus on resolving supply chain issues

Job Summary

  • The Operations Agent is responsible for booking and maintaining premium expedited shipments across various modes of transportation including Ground Expedite and Air Charter.
  • Ascent Global Logistics offers a competitive benefits package including 401(k) matching, health insurance, paid parental leave, and tuition reimbursement.
  • The role requires the ability to think and react quickly to time-sensitive problem situations while maintaining professional communication with customers and providers.

Matching Summary

Match Score: 75

Ascent Global Logistics is seeking an Operations Agent for their Delivery Assurance department to manage expedited shipments and ensure high-quality customer service. The role requires strong communication skills, attention to detail, and a customer service background, with a focus on resolving supply chain issues.

Salary

Not specified; Overtime, Differential & Bonus Pay available; Benefits include 401(k), Health, Dental, Vision, PTO

Skills & Requirements

Must-have

  • 1 year customer service experience
  • Microsoft Windows Word Outlook Excel skills
  • 30 w.p.m. typing speed minimum
  • US States and Canadian Provinces geography knowledge

Nice-to-have

  • Strong verbal and written communication skills
  • Ability to remain calm during adverse conditions
  • Positive attitude and can-do approach
  • Experience with PEAK freight marketplace platform

Key Requirements

  • High school diploma or GED
  • 1 year of customer service experience required
  • Minimum 30 words per minute typing speed

Work Rights

Not specified

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