Enquiries Officer

elearning.uq.edu.au

St Lucia, Queensland, Australia
Base: $83,776 - $93,121; bonus/equity: not specifi...
Hybrid
Client management system
Accurate information provision
Collaboration with colleagues
The University of Queensland is seeking an Enquiries Officer for its Graduate Research School to provide support and information to HDR candidates across various communication channels. The role emphasizes client-focused service, collaboration, and continuous improvement, offering a salary range of $83,776 - $93,121, plus benefits like flexible working arrangements and career development opportunities

Job Summary

  • Make a difference for HDR candidates every day by providing accurate advice and friendly support across phone, email, and in-person enquiries.
  • As an Enquiries Officer, you’ll deliver outstanding service over the phone and by email, as well as in person, provide accurate advice, smooth HDR candidate support, and help drive continuous improvements across our processes and systems.
  • Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available, such as: Up to 26 weeks paid parental leave/paid primary care leave 17% superannuation contributions + 17.5% annual leave loading.

Matching Summary

Match Score: 85

The University of Queensland is seeking an Enquiries Officer for its Graduate Research School to provide support and information to HDR candidates across various communication channels. The role emphasizes client-focused service, collaboration, and continuous improvement, offering a salary range of $83,776 - $93,121, plus benefits like flexible working arrangements and career development opportunities.

Salary

Base: $83,776 - $93,121; Bonus/Equity: Not specified; Benefits: 17% Superannuation

Skills & Requirements

Must-have

  • client management system
  • accurate information provision
  • collaboration with colleagues
  • front-of-office operations
  • administrative duties

Nice-to-have

  • client-focused superstar
  • continuous process improvement
  • empathy and connection
  • initiative and judgment

Key Requirements

  • Undergraduate degree or equivalent experience
  • Understanding of HDR administration processes
  • Excellent attention to detail and accuracy
  • Outstanding communication skills
  • Strong critical thinking skills
  • Unrestricted work rights in Australia

Work Rights

Unrestricted work rights

Tailored Resume

Cover Letter