Priority Support Engineer I

Axon

Scottsdale, Arizona, United States
**
2+ years technical support experience
Windows environments and networking
Mobile ecosystems and cloud applications
** Axon is seeking a Priority Support Engineer I to provide high-level technical support to critical customers in Scottsdale, Arizona. The role emphasizes autonomy, decision-making in high-pressure situations, and collaboration across teams to enhance customer service and product reliability. **

Job Summary

  • This role serves as a trusted advisor and escalation authority for Axon's most critical customers, ensuring operational stability.
  • Engineers are empowered to make real-time decisions regarding escalation paths and technical approaches based on severity and customer impact.
  • The position requires deep technical aptitude in Windows, networking, mobile ecosystems, and cloud applications to support public safety missions.

Matching Summary

Match Score: 75

** Axon is seeking a Priority Support Engineer I to provide high-level technical support to critical customers in Scottsdale, Arizona. The role emphasizes autonomy, decision-making in high-pressure situations, and collaboration across teams to enhance customer service and product reliability. **

Skills & Requirements

Must-have

  • 2+ years technical support experience
  • Windows environments and networking
  • Mobile ecosystems and cloud applications
  • Independent judgment in high-stakes situations
  • Full lifecycle case ownership

Nice-to-have

  • Proactive ownership mindset
  • Data-driven problem solving
  • Adaptable communication skills
  • Cross-functional influence
  • Experience with Axon applications

Key Requirements

  • Bachelor's Degree preferred
  • Networking or telecommunications certifications (Network+, CCNA)
  • System Administration or Cloud Infrastructure certifications
  • Experience in public safety or government sectors
  • Legal eligibility to work in firearms environment

Work Rights

Must have legal eligibility to work in a firearms environment

Tailored Resume

Cover Letter