Senior Associate, Product Support

ShopMy

Remote, United States
Base salary range not specified; bonus/equity: equ...
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2+ years affiliate or digital marketing experience
Strong project management instincts
Client-ready communication skills
** ShopMy is seeking a Senior Associate for Product Support to oversee brand health monitoring and issue resolution in a remote work setting. The role requires strong communication and project management skills, along with a proactive approach to identifying and resolving issues. **

Job Summary

  • ShopMy is a unicorn company revolutionizing e-commerce by building infrastructure for human-led curation at scale.
  • The Senior Associate will independently own brand health monitoring, identify patterns to inform product improvements, and serve as a trusted escalation resource.
  • Employees receive equity, flexible PTO, 14 weeks of parental leave, and various stipends including wellness and technology allowances.

Matching Summary

Match Score: 75

** ShopMy is seeking a Senior Associate for Product Support to oversee brand health monitoring and issue resolution in a remote work setting. The role requires strong communication and project management skills, along with a proactive approach to identifying and resolving issues. **

Salary

Base salary range not specified; Bonus/Equity: Equity on top of cash compensation; Benefits: Medical/Dental at 70%, Flexible PTO, 14 weeks parental leave, stipends

Skills & Requirements

Must-have

  • 2+ years affiliate or digital marketing experience
  • Strong project management instincts
  • Client-ready communication skills
  • Technical understanding of tracking issues

Nice-to-have

  • Experience mentoring teammates
  • Familiarity with AI workflow optimization
  • Background in high-growth SaaS environment
  • Direct affiliate marketing space experience

Key Requirements

  • Bachelor's degree or equivalent experience
  • 2+ years in affiliate marketing or product support
  • Comfortable managing multiple active issues simultaneously

Work Rights

Not specified

Tailored Resume

Cover Letter