Front Office Executive

Hotel Chadstone Melbourne MGallery

Bhubaneswar, India
On-site
Guest interaction and query resolution
Room booking and administration
Maintaining customer service standards
The Hotel Chadstone Melbourne MGallery is seeking a Front Office Executive in Bhubaneswar, India, responsible for managing guest interactions, resolving complaints, and ensuring high standards of customer service. The position emphasizes teamwork, proactive service improvement, and flexibility in working hours

Job Summary

  • Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms.
  • Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
  • Employee benefit card offering discounted rates at Accor hotels worldwide.

Matching Summary

Match Score: 85

The Hotel Chadstone Melbourne MGallery is seeking a Front Office Executive in Bhubaneswar, India, responsible for managing guest interactions, resolving complaints, and ensuring high standards of customer service. The position emphasizes teamwork, proactive service improvement, and flexibility in working hours.

Skills & Requirements

Must-have

  • Guest interaction and query resolution
  • Room booking and administration
  • Maintaining customer service standards
  • Team motivation and development

Nice-to-have

  • Proactive service improvement initiatives
  • Cross-departmental liaison
  • Resource optimization

Key Requirements

  • Adherence to Procedures & Standards Manual
  • Flexibility for extended hours and shifts

Work Rights

Not specified

Tailored Resume

Cover Letter