Responsible for supporting LCMS customers through on-site activities such as installation, implementation, maintenance and repair of company and multi-vendor systems solutions
Job Summary
Responsible for supporting LCMS customers through on-site activities such as installation, implementation, maintenance and repair of company and multi-vendor systems solutions.
Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers.
Matching Summary
Responsible for supporting LCMS customers through on-site activities such as installation, implementation, maintenance and repair of company and multi-vendor systems solutions.
Skills & Requirements
Must-have
On-site LCMS installation and implementation
Hardware, software, and networking support
Diagnose and resolve product performance issues
Preventive maintenance advising
Proactive issue response
Internal technical resource and escalation management
Nice-to-have
Third-party product knowledge
Internal technical training delivery
Customer training delivery
Equipment calibration for large customers
Lead qualification
Key Requirements
Bachelor's or Master's Degree or equivalent
At least 10+ years relevant experience
Consent to credentialing requirements for site access