Incident Management Analyst (executive - Incident Management)

NCR Atleos

Cebu
**
1-year experience in a related field
Excellent english communication skills
Ability to work flexible working hours
** NCR Atleos is seeking an Incident Management Analyst in Cebu, responsible for monitoring ATM availability and resolving related issues. The role requires strong communication skills, attention to detail, and the ability to work flexible hours in a high-volume environment. **

Job Summary

  • The Incident Management Analyst is responsible for monitoring the ATM fleet and resolving issues impacting availability.
  • This role serves as the first point of contact for customers and field support personnel regarding ATM issues.
  • NCR Atleos is committed to diversity and inclusion in the workplace.

Matching Summary

Match Score: 75

** NCR Atleos is seeking an Incident Management Analyst in Cebu, responsible for monitoring ATM availability and resolving related issues. The role requires strong communication skills, attention to detail, and the ability to work flexible hours in a high-volume environment. **

Skills & Requirements

Must-have

  • 1-year experience in a related field
  • Excellent English communication skills
  • Ability to work flexible working hours

Nice-to-have

  • Good understanding of ATMs
  • Detail oriented and ability to work under pressure
  • Experience in troubleshooting over the phone

Key Requirements

  • Associate degree or Technical Diploma
  • Proficient in Windows based applications/tools

Work Rights

Not specified

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