Customer Banking Specialist - Goondiwindi

CBA New Digital Businesses Pty

Goondiwindi, Australia
Part-time (27.5 hours per week, 8:45 am - 2:45 pm monday - friday)
Exceptional customer service delivery
In-depth customer conversations
Financial health checks
The Customer Banking Specialist position at CBA New Digital Businesses in Goondiwindi requires a part-time commitment of 27.5 hours per week to provide exceptional customer service in banking. The role involves advising customers on various banking solutions and conducting financial health checks, all while contributing to a positive community impact

Job Summary

  • As the Customer Banking Specialist in our Goondiwindi Branch, you’ll have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.
  • You will be joining one of our Multi-Channel Branches, servicing customers face to face between 9:30-1pm and via telephone or other digital channels after 1pm.
  • We’re interested in hearing from people who have proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality.

Matching Summary

Match Score: 85

The Customer Banking Specialist position at CBA New Digital Businesses in Goondiwindi requires a part-time commitment of 27.5 hours per week to provide exceptional customer service in banking. The role involves advising customers on various banking solutions and conducting financial health checks, all while contributing to a positive community impact.

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • In-depth customer conversations
  • Financial Health Checks
  • In-branch technology demonstration
  • Problem solving and effective solutions
  • Championing processes and procedures

Nice-to-have

  • Positive impact on customers' lives
  • Building a career with CommBank
  • Improving financial wellbeing
  • Holistic customer solutions

Key Requirements

  • Proven experience delivering exceptional Customer Service
  • Excellent communication skills
  • Ability to articulate financial terms
  • Ability to ask the right questions
  • Act with integrity
  • Place the customer at the centre
  • Ability to work in a busy retail environment

Work Rights

Not specified

Tailored Resume

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