Customer Service Manager

134

Base: $100,000 to $110,000; bonus/equity: 10% bonu...
Not specified
Salesforce expertise required
Bachelor's degree in technical field
3-5 years customer service experience
The Customer Service Manager position at Crane Company is focused on optimizing the Customer Service team's operations, enhancing customer engagement, and fostering a culture centered on quality and performance. The ideal candidate will manage day-to-day operations, lead the team, and implement process improvements while ensuring effective use of Salesforce and collaboration with internal stakeholders

Job Summary

  • The Customer Service Manager provides day-to-day leadership and coaching to optimize team performance and operational excellence.
  • This role requires driving a sales-oriented mindset while resolving escalated technical and commercial customer inquiries.
  • Candidates must possess strong analytical skills to identify root causes and implement process improvements within a manufacturing environment.

Matching Summary

Match Score: 85

The Customer Service Manager position at Crane Company is focused on optimizing the Customer Service team's operations, enhancing customer engagement, and fostering a culture centered on quality and performance. The ideal candidate will manage day-to-day operations, lead the team, and implement process improvements while ensuring effective use of Salesforce and collaboration with internal stakeholders.

Salary

Base: $100,000 to $110,000; Bonus/Equity: 10% bonus potential; Benefits: Not specified

Skills & Requirements

Must-have

  • Salesforce expertise required
  • Bachelor's degree in technical field
  • 3-5 years customer service experience
  • Root cause analysis capabilities
  • Manufacturing workflow knowledge

Nice-to-have

  • QAD ERP system proficiency
  • EDIs and data entry knowledge
  • Technical instrumentation understanding
  • Microsoft Office proficiency
  • Continuous improvement mindset

Key Requirements

  • Bachelors degree in Engineering or related field
  • 3-5 years relevant technical or customer service experience
  • Proficiency with Salesforce CRM
  • Experience in manufacturing or industrial product environment

Work Rights

Not specified

Tailored Resume

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