Service Agent I - Is Client Services - Full Time 8 Hour Rotating Shifts (non-exempt) (non-union)

adminit.usc.edu

Los Angeles, California, United States
Base: $29.00 - $45.20 ph; bonus/equity: not specif...
Fully remote
3 years it experience required
2 years desktop or service desk support
Active directory user account management
The Service Desk Agent I supports the end user community at Keck Medicine of USC hospitals and clinics by resolving technical issues

Job Summary

  • The Service Desk Agent I supports the end user community at Keck Medicine of USC hospitals and clinics by resolving technical issues.
  • Responsibilities include diagnosing problems with clinical software, operating systems, and network connectivity while managing tickets in Footprints.
  • The role requires providing remote support via GoToAssist and installing software using System Center Configuration Management (SCCM).

Matching Summary

The Service Desk Agent I supports the end user community at Keck Medicine of USC hospitals and clinics by resolving technical issues.

Salary

Base: $29.00 - $45.20 per hour; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • 3 years IT experience required
  • 2 years Desktop or Service Desk support
  • Active Directory user account management
  • Ticketing system troubleshooting (Footprints)
  • Remote support via GoToAssist and SCCM

Nice-to-have

  • Excellent verbal and written communication skills
  • Ability to work independently and in a team
  • Willingness to learn new technologies quickly
  • Experience with multi-platform mobile device setup
  • Process improvement recommendations

Key Requirements

  • High school diploma or equivalent
  • Fire Life Safety Training certification within LA City
  • Must be able to triage and track ticket progress per SLA

Work Rights

Not specified

Tailored Resume

Cover Letter