Commsec Improvement Specialist

CBA New Digital Businesses Pty Ltd

Darling Harbour, NSW, Australia
Hybrid
Business analysis experience
Process improvement expertise
Agile delivery environment experience
The CommSec Improvement Specialist role at CBA New Digital Businesses in Darling Harbour focuses on enhancing customer and agent experiences within the contact center. The position involves leading process improvement initiatives and utilizing low-code solutions to optimize operations and support teams

Job Summary

  • This role supports the identification and delivery of opportunities to improve processes and end-to-end customer and agent experiences across CommSec Customer Support.
  • The Improvement Specialist will partner with squads to support the design and delivery of exceptional customer experiences while leading selected process improvement initiatives.
  • The role contributes to solutions that improve customer outcomes, agent effectiveness, and operational efficiency through data insights and process modelling.

Matching Summary

Match Score: 85

The CommSec Improvement Specialist role at CBA New Digital Businesses in Darling Harbour focuses on enhancing customer and agent experiences within the contact center. The position involves leading process improvement initiatives and utilizing low-code solutions to optimize operations and support teams.

Skills & Requirements

Must-have

  • Business analysis experience
  • Process improvement expertise
  • Agile delivery environment experience
  • Stakeholder management skills
  • Customer experience design

Nice-to-have

  • CommSec process knowledge
  • HCD framework exposure
  • Low-code tool aptitude
  • Change management communication
  • Critical thinking mindset

Key Requirements

  • Demonstrated experience in business analysis or continuous improvement roles
  • Experience working in Agile delivery environments
  • Strong communication and influencing skills

Work Rights

Not specified

Tailored Resume

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