Assistant Manager, Guest Experience Operations

Crystal Bridges Museum of American Art

Bentonville, Arkansas, US
Not specified (likely hybrid or onsite based on museum operations)
Supervisory experience in customer service
Proficiency in microsoft office suite
Cash handling and drawer balancing
The Crystal Bridges Museum of American Art is seeking an Assistant Manager for Guest Experience Operations to enhance visitor engagement and oversee daily operations. This role requires strong leadership skills, experience in customer service, and a passion for art and community engagement

Job Summary

  • The role supports the front-line team to ensure daily operations run smoothly while acting as a liaison to other museum departments.
  • Candidates must assist in hiring, training, and evaluating staff to maintain world-class guest experiences at Crystal Bridges and The Momentary.
  • The position requires physical stamina to stand for prolonged periods and lift up to 50 pounds while managing technology systems like Tessitura.

Matching Summary

Match Score: 75

The Crystal Bridges Museum of American Art is seeking an Assistant Manager for Guest Experience Operations to enhance visitor engagement and oversee daily operations. This role requires strong leadership skills, experience in customer service, and a passion for art and community engagement.

Skills & Requirements

Must-have

  • Supervisory experience in customer service
  • Proficiency in Microsoft Office Suite
  • Cash handling and drawer balancing
  • Tessitura ticketing system knowledge
  • Ability to lift 50 pounds unassisted

Nice-to-have

  • Bachelor's degree preferred
  • Experience with EMS and Shopify software
  • Passion for mentoring staff development
  • Flexibility for evenings and weekends
  • Strong team collaboration skills

Key Requirements

  • High School Diploma or GED required
  • Minimum two years supervisory experience preferred
  • Valid driver's license required
  • Eligibility to work in the United States verified
  • Successful background check required

Work Rights

Must provide proper identification verifying eligibility to work in the US

Tailored Resume

Cover Letter