Rtw Case Manager

33

Sydney, Australia
Not specified; generous employee benefits included...
Fully remote
Extensive customer service experience
Proactive claim management skills
Stakeholder liaison capabilities
This role involves managing a portfolio of physical and psychological claims within the Specialised Insurance Group supporting Hospitality Industry Insurance and Trinity Insurance portfolios

Job Summary

  • This role involves managing a portfolio of physical and psychological claims within the Specialised Insurance Group supporting Hospitality Industry Insurance and Trinity Insurance portfolios.
  • The position offers flexibility to work from home up to 3 days per week starting from month three, subject to performance and approval.
  • EML provides comprehensive benefits including a corporate wellbeing program, generous discounts through RewardsHub, and up to 16 weeks paid parental leave.

Matching Summary

This role involves managing a portfolio of physical and psychological claims within the Specialised Insurance Group supporting Hospitality Industry Insurance and Trinity Insurance portfolios.

Salary

Not specified; Generous employee benefits included; Annual company incentive scheme available

Skills & Requirements

Must-have

  • Extensive customer service experience
  • Proactive claim management skills
  • Stakeholder liaison capabilities
  • Empathetic approach to injured workers

Nice-to-have

  • Allied health background preferred
  • Rehabilitation or disability support experience
  • Strategic thinking for cost minimization
  • Strong communication and rapport building

Key Requirements

  • Experience in allied health, rehabilitation, or disability support (advantageous)
  • High level of empathy and resilience
  • Ability to actively listen and understand customer needs

Work Rights

Not specified

Tailored Resume

Cover Letter