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Heidi Health is seeking a Customer Support Team Lead to manage and coach a team of support agents in a fast-paced healthcare environment. The ideal candidate should have substantial experience in customer support, particularly in a SaaS or HealthTech context, along with strong leadership and communication skills.
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Job Summary
Heidi is on a mission to halve the time it takes to deliver world-class care using AI systems for clinicians.
The role requires leading a team of Customer Support Agents while acting as a player-coach in live queues.
Employees can work from home with the possibility of hybrid work and fast-track career opportunities.
Matching Summary
Match Score: 75
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Heidi Health is seeking a Customer Support Team Lead to manage and coach a team of support agents in a fast-paced healthcare environment. The ideal candidate should have substantial experience in customer support, particularly in a SaaS or HealthTech context, along with strong leadership and communication skills.
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