Customer Experience Coordinator - Omaha, Ne

Veterinary Emergency Group

Omaha, Nebraska, United States
Competitive compensation; base salary with 401k ma...
On-site
2+ years customer service experience
Advanced computer program knowledge
Ability to work nights weekends holidays
The role focuses on defining the customer's experience through service, focus, and participation before, during, and after their time at VEG

Job Summary

  • The role focuses on defining the customer's experience through service, focus, and participation before, during, and after their time at VEG.
  • Employees receive comprehensive benefits including health coverage starting day one, unlimited ER CE, and travel stipends up to $2,500 per year.
  • The position requires handling urgent medical calls, providing compassionate guidance on financial options, and processing payments accurately.

Matching Summary

The role focuses on defining the customer's experience through service, focus, and participation before, during, and after their time at VEG.

Salary

Competitive compensation; Base salary with 401K match; Equity eligibility after one year

Skills & Requirements

Must-have

  • 2+ years customer service experience
  • Advanced computer program knowledge
  • Ability to work nights weekends holidays
  • High emotional intelligence skills
  • Willingness to work noisy environment

Nice-to-have

  • Empathetic people-centric approach
  • Strong sense of ownership
  • Curious nature for continuous learning
  • Ability to thrive amid chaos
  • Creative problem solving skills

Key Requirements

  • 2+ years customer service experience
  • Availability for rotating night/weekend shifts
  • Strong attention to detail and organization

Work Rights

Not specified

Tailored Resume

Cover Letter