Base: $108,400-$162,600; bonus/equity: not specifi...
Remote
4+ years support enablement experience
Technical saas product environment background
Instructional design and content creation skills
Harvey is transforming legal and professional services by combining frontier agentic AI with an enterprise-grade platform
Job Summary
Harvey is transforming legal and professional services by combining frontier agentic AI with an enterprise-grade platform.
The role involves co-owning the enablement roadmap, designing scalable onboarding programs, and overseeing the QA program to ensure quality findings inform learning priorities.
Candidates must demonstrate strong instructional design instincts to translate rapid product releases into clear, digestible learning content for the support team.
Matching Summary
Harvey is transforming legal and professional services by combining frontier agentic AI with an enterprise-grade platform.
Salary
Base: $108,400-$162,600; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
4+ years support enablement experience
Technical SaaS product environment background
Instructional design and content creation skills
Data-driven program improvement approach
Mentoring senior individual contributor capacity
Nice-to-have
Experience with LMS platforms
Video creation tool proficiency
AI-assisted content development workflows
Fast release cycle adaptation ability
Deep familiarity with technical support workflows
Key Requirements
4+ years of experience in support enablement
Experience within a technical SaaS product environment
Proven ability to own enablement strategy end-to-end