Senior Customer Support Specialist (airline Crew Management Solutions)

Airbus Helicopters Polska Sp. z o.o.

Gdansk, Poland
On-site
Level 2 technical support
Airline crew management systems
Resolve complex technical queries
Provide technical Level 2 support for the Skywise N-Ops & Crew (N-OC) product with scope to extend this to additional products

Job Summary

  • Provide technical Level 2 support for the Skywise N-Ops & Crew (N-OC) product with scope to extend this to additional products.
  • Own and resolve complex, technical queries through the Skywise support system, working across the business to ensure customer satisfaction.
  • Offer stable, full-time employment with flexible working hours, hybrid model, training, and development opportunities.

Matching Summary

Provide technical Level 2 support for the Skywise N-Ops & Crew (N-OC) product with scope to extend this to additional products.

Skills & Requirements

Must-have

  • Level 2 technical support
  • airline crew management systems
  • resolve complex technical queries
  • adhering to Service Level Agreements
  • troubleshoot complex Level 2 queries
  • fluent in English

Nice-to-have

  • understanding crew duty and rest violations
  • understanding irregular operations contingency plans
  • understanding crew hotel and transportation requirements

Key Requirements

  • 3-5 years of experience in technical/IT aviation role
  • experience with Airline Crew Management or Scheduling Systems
  • experience in IT/Software support role within aviation
  • experience working with customer requests under strict timeframes
  • proven ability to multitask during high stress situations

Work Rights

Not specified

Tailored Resume

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