Customer Service Advisor | S1 | Everyday Banking | Multiple Locations

Santander

Bradford, United Kingdom
Base: £25,000; bonus/equity: £500 annual cash allo...
Hybrid (at least 12 days per month in the office)
Strong listening and communication skills
Ability to work in high-volume telephony environment
Flexible approach to multi-skilled activities
Santander is seeking a Customer Service Advisor for their Everyday Banking division across multiple locations in the UK, focusing on delivering exceptional customer service through telephonic support. The role involves troubleshooting customer queries and building relationships, with a shift schedule from Monday to Friday

Job Summary

  • Santander is evolving into a technology-driven organization where people are at the heart of a customer-centric transformation.
  • The role involves acting as the first point of contact over the phone to provide empathetic support, solve problems, and assist with day-to-day transactions.
  • Employees receive £25,000 plus a £500 annual cash allowance, 8% pension contribution, and comprehensive wellbeing benefits including healthcare and share plans.

Matching Summary

Match Score: 85

Santander is seeking a Customer Service Advisor for their Everyday Banking division across multiple locations in the UK, focusing on delivering exceptional customer service through telephonic support. The role involves troubleshooting customer queries and building relationships, with a shift schedule from Monday to Friday.

Salary

Base: £25,000; Bonus/Equity: £500 annual cash allowance; Benefits: 8% pension, 25 days holiday, healthcare, share plans

Skills & Requirements

Must-have

  • Strong listening and communication skills
  • Ability to work in high-volume telephony environment
  • Flexible approach to multi-skilled activities
  • Proactive risk management mindset

Nice-to-have

  • Previous financial services background
  • Desire to go above-and-beyond for customers
  • Effective team working skills
  • Ability to think on feet
  • Openness to broad range of activities

Key Requirements

  • Right to work in the UK required
  • Start date availability on July 6th
  • Willingness to attend office 12 days per month

Work Rights

Must have right to work in the UK

Sponsorship: available

Tailored Resume

Cover Letter