Customer Contact Comms Associate-voice

Accenture

**
Omnichannel customer service experience
English international proficiency
Ability to perform under pressure
** Accenture is seeking a Customer Contact Comms Associate with 1 to 3 years of experience in customer service and proficiency in English. The role involves managing customer queries, handling escalations, and ensuring customer satisfaction in an omnichannel environment. **

Job Summary

  • You will be aligned with the Customer Support vertical to manage and resolve customer queries, handle escalations, and provide best resolutions.
  • The role requires closing faults and complaints within defined SLAs while ensuring a seamless omnichannel customer experience.
  • This position is an individual contributor role requiring interaction primarily within your own team and direct supervisor.

Matching Summary

Match Score: 75

** Accenture is seeking a Customer Contact Comms Associate with 1 to 3 years of experience in customer service and proficiency in English. The role involves managing customer queries, handling escalations, and ensuring customer satisfaction in an omnichannel environment. **

Skills & Requirements

Must-have

  • Omnichannel customer service experience
  • English international proficiency
  • Ability to perform under pressure

Nice-to-have

  • Adaptable and flexible mindset
  • Agility for quick learning
  • Strong problem-solving skills

Key Requirements

  • 1 to 3 years of experience
  • Any Graduation or 12th/PUC/HSC qualification
  • Rotational shift availability

Work Rights

Not specified

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