Sr. Associate Customer Experience & Engagement – Gcx Order-to-cash (gcx-otc)

Amgen

Hyderabad, India
Customer service experience
Proficiency in crm tools
Order-to-cash execution
The Customer Experience & Engagement Sr. Associate is responsible for delivering high-quality, compliant, and customer-centric service

Job Summary

  • The Customer Experience & Engagement Sr. Associate is responsible for delivering high-quality, compliant, and customer-centric service.
  • This role serves as a primary point of contact for customers, ensuring timely and accurate order-to-cash execution.
  • The associate contributes directly to customer satisfaction and operational excellence while modeling Amgen’s Values and culture.

Matching Summary

The Customer Experience & Engagement Sr. Associate is responsible for delivering high-quality, compliant, and customer-centric service.

Skills & Requirements

Must-have

  • Customer service experience
  • Proficiency in CRM tools
  • Order-to-cash execution

Nice-to-have

  • Strong problem-solving skills
  • Ability to multitask effectively
  • Collaborative mindset

Key Requirements

  • 5–8 years of experience
  • Bachelor’s degree preferred
  • Experience in B2B and/or B2C environments

Work Rights

Not specified

Tailored Resume

Cover Letter