Senior Customer Success Manager

Workday Inc

Tokyo, Japan
Fully remote
5+ years customer facing services experience
1+ years project management with workday hcm payroll or financials
Business level japanese communication skills
This role serves as a key liaison between Professional Services and Production Services teams to drive enterprise-level support and service activities

Job Summary

  • This role serves as a key liaison between Professional Services and Production Services teams to drive enterprise-level support and service activities.
  • The Customer Success Manager acts as a strategic partner to customers, designing success plans that align product roadmaps with the client's long-term business strategy.
  • Workday offers a culture of integrity and empathy where employees are trusted to take risks and develop skills while working on cutting-edge AI solutions.

Matching Summary

This role serves as a key liaison between Professional Services and Production Services teams to drive enterprise-level support and service activities.

Skills & Requirements

Must-have

  • 5+ years customer facing services experience
  • 1+ years project management with Workday HCM Payroll or Financials
  • Business level Japanese communication skills
  • Executive level stakeholder relationship management
  • SaaS environment customer management experience

Nice-to-have

  • Functional domain expertise in Financials
  • State and Local Government customer base experience
  • Adaptive Planning implementation experience
  • Experience facilitating executive meetings and webinars
  • Strong data analysis and organizational skills

Key Requirements

  • Bachelor degree or equivalent work experience
  • Ability to travel up to 30%
  • Must be able to work from Tokyo or Osaka office 50% of time

Work Rights

Not specified

Tailored Resume

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