Sr Business Process Analyst - Knowledge Management And Ai

Workday

Not specified; not specified; not specified
Fully remote
8+ years business process analyst experience
5+ years knowledge management tools kcs
Process mapping lean six sigma methodologies
This role involves analyzing knowledge trends and driving process optimization to strengthen the knowledge ecosystem for global customer support

Job Summary

  • This role involves analyzing knowledge trends and driving process optimization to strengthen the knowledge ecosystem for global customer support.
  • The team partners with cross-functional groups to enable exceptional workmate performance using data, knowledge frameworks, and emerging AI technologies.
  • Workday offers a flexible work approach combining in-person time with remote options, requiring at least half of the time each quarter in the office or field.

Matching Summary

This role involves analyzing knowledge trends and driving process optimization to strengthen the knowledge ecosystem for global customer support.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • 8+ years Business Process Analyst experience
  • 5+ years knowledge management tools KCS
  • Process mapping Lean Six Sigma methodologies
  • SQL and data visualization tools proficiency
  • Digital agent and AI chatbot experience

Nice-to-have

  • Strong analytical problem-solving skills
  • Highly adaptable self-starter mindset
  • Excellent written verbal communication
  • Experience with Tableau pivot tables
  • Curious minds and courageous collaborators

Key Requirements

  • Bachelor's degree in related field
  • KCS and Lean Six Sigma certification desirable
  • 2+ years SQL and data visualization experience

Work Rights

Not specified

Tailored Resume

Cover Letter