Job Summary

• This role sits at the intersection of Support, Product, Engineering, and Go-to-Market, owning high-impact operational initiatives that improve support quality, drive efficiency, and ensure proactive customer enablement.
• You will directly manage and grow a team of support operations specialists while also rolling up your sleeves to drive initiatives forward, identifying gaps before they become problems and bringing structure to ambiguity.
• The Support Operations Manager ensures we are proactively building the infrastructure that allows User Operations to scale with excellence, precision, and consistency, transforming Support from a reactive function into a strategic advantage.

Matching Summary

Salary

$174,000 - $236,000 USD; Not specified; Not specified

Skills & Requirements

Key Requirements

• 5+ years of experience
• Direct team management experience
• Experience designing scalable support infrastructure
• Experience implementing QA frameworks or knowledge management systems

Work Rights