You will be the first point of contact for incidents and escalations within our IT service delivery, leading two operational teams responsible for customer incidents and internal IT processes
Job Summary
You will be the first point of contact for incidents and escalations within our IT service delivery, leading two operational teams responsible for customer incidents and internal IT processes.
You are responsible for the incident process, ensuring smooth and efficient service delivery for both public transport customers and the internal organization, while coaching your teams and monitoring KPIs.
We offer a key role in an organization with social impact, an international and innovative work environment, ample development opportunities, and excellent benefits including 40 vacation days per year.
Matching Summary
You will be the first point of contact for incidents and escalations within our IT service delivery, leading two operational teams responsible for customer incidents and internal IT processes.