Uts Assoc Tech Svc Desk

Unisys

Rionegro, Colombia
Fully remote
First line user support
Troubleshooting hardware software connectivity
Escalating complex issues
Performs routine support duties including assisting with first line user support and troubleshooting hardware, software, and connectivity issues

Job Summary

  • Performs routine support duties including assisting with first line user support and troubleshooting hardware, software, and connectivity issues.
  • Ensures tickets are managed to closure, keeps users/clients updated on status, and learns/complies with Service Desk policies and procedures.
  • Contributes to the continuous improvement of the Service Desk knowledge base and delivers results in support of the organization's SLAs.

Matching Summary

Performs routine support duties including assisting with first line user support and troubleshooting hardware, software, and connectivity issues.

Skills & Requirements

Must-have

  • first line user support
  • troubleshooting hardware software connectivity
  • escalating complex issues
  • fulfilling end-user service requests
  • managing tickets to closure
  • complying with policies procedures

Nice-to-have

  • contributes to continuous improvement
  • delivers results in support of SLAs

Key Requirements

  • High School diploma or GED
  • Less than 1 year experience

Work Rights

Not specified

Tailored Resume

Cover Letter