Hourly: $19.52; bonus/equity: not specified; benef...
On-site
Resolve routine and non-routine technology problems
Prioritize incoming support requests
Log and track issues in database
Harrisburg Area Community College is seeking a Casual User Support Technician to provide technology support to students and staff in the Learning Commons. The role involves troubleshooting audio/video and desktop environments, facilitating technology training, and managing support requests through a ticketing system
Job Summary
This position works directly with students and staff to handle technology support requests within the Learning Commons spaces.
The incumbent resolves routine and non-routine problems related to the College's audio/video and desktop environments.
The role includes conducting fundamental technology training on College applications to students, faculty, and staff.
Matching Summary
Match Score: 75
Harrisburg Area Community College is seeking a Casual User Support Technician to provide technology support to students and staff in the Learning Commons. The role involves troubleshooting audio/video and desktop environments, facilitating technology training, and managing support requests through a ticketing system.
Salary
Hourly: $19.52; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
resolve routine and non-routine technology problems
prioritize incoming support requests
log and track issues in database
install and configure desktop operating systems
conduct technology workshops on college software
Nice-to-have
fundamental technology training skills
cross-train to provide additional support
collaborate with Learning Commons personnel
Key Requirements
H.S. Diploma or equivalent
N+, A+, MCA, MCSE or Cisco certification preferred