Ford of Thousand Oaks is looking for a motivated, customer-focused BDC Administrator/Customer Service Representative to join our growing team
Job Summary
Ford of Thousand Oaks is looking for a motivated, customer-focused BDC Administrator/Customer Service Representative to join our growing team.
This role is critical to our dealership’s success as the first point of contact for many customers, creating positive experiences while generating and managing sales and service appointments.
We offer best-in-class industry benefits including competitive pay, medical, dental and vision plans, paid holidays and PTO, 401(k), employee stock purchase plan, and vehicle purchase discounts.
Matching Summary
Ford of Thousand Oaks is looking for a motivated, customer-focused BDC Administrator/Customer Service Representative to join our growing team.
Salary
Base: $20.00 hourly; Bonus/Equity: Bonus opportunities based on appointments shown/sold and manufacturer approvability; Benefits: Medical, Dental, Vision, Paid Holidays & PTO, Disability, Life Insurance, 401(k), Employee Stock Purchase, Wellness Programs
Skills & Requirements
Must-have
Respond to inbound sales and service inquiries
Schedule and confirm appointments
Maintain accurate CRM customer records
Coordinate sales and service handoffs
Deliver exceptional customer service
Strong phone and communication skills
Multitask in fast-paced environment
Nice-to-have
Bilingual Spanish skills
Positive and friendly attitude
Experience with dealership or call center
Strong organizational skills
Comfortable with basic computer applications
Key Requirements
Previous BDC, call center, dealership, or customer service experience preferred