Specialist Complaint Manager

Absa Group

Not specified
Complaints resolution management
Stakeholder management
Investigation and resolution
Absa Group is seeking a Specialist Complaint Manager to oversee and improve the complaints resolution process, ensuring compliance with policies and effective stakeholder management. The role requires a Bachelor’s degree in Business, Commerce, or Management, with a focus on delivering efficient complaint resolutions

Job Summary

  • Ensure queries, disputes and complaints resolution are resolved according to acceptable standards and according to the appropriate business processes, rules, policies and procedures.
  • Ensure that expectations of complainants are managed through adequate feedback on the progress into the investigation and resolution of a complaint.
  • Finalise all complaints allocated by complying with all requirements prescribed by any Complaints Process or Policy applicable from time to time.

Matching Summary

Match Score: 75

Absa Group is seeking a Specialist Complaint Manager to oversee and improve the complaints resolution process, ensuring compliance with policies and effective stakeholder management. The role requires a Bachelor’s degree in Business, Commerce, or Management, with a focus on delivering efficient complaint resolutions.

Skills & Requirements

Must-have

  • complaints resolution management
  • stakeholder management
  • investigation and resolution

Nice-to-have

  • African group
  • exciting growth journey

Key Requirements

  • Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies

Work Rights

Not specified

Tailored Resume

Cover Letter