Customer Service Manager

Goodwill Industries Monocacy Valley

Hampstead, Maryland, US
$19.25 hourly; not specified; not specified ph
Fully remote
Sales floor operations
Achieve sales goals
Customer service excellence
Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities

Job Summary

  • Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities.
  • Ensures Team Members deliver excellent customer service to donors and customers.
  • You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following: 5 Medical Plans Employer Funded Health Reimbursement Account (HRA) 3 Dental Plans Vision Plan 401K Employer Paid Life Insurance Employee Assistance Program (EAP) Paid Time Off; Sick and Vacation Paid Holidays

Matching Summary

Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities.

Salary

$19.25 Hourly; Not specified; Not specified

Skills & Requirements

Must-have

  • Sales floor operations
  • Achieve sales goals
  • Customer service excellence
  • Team leadership and development
  • Store cleanliness and brand representation

Nice-to-have

  • Community impact
  • Driving company culture change
  • Models Goodwill Core Values

Key Requirements

  • One-year customer service experience
  • High School Diploma, GED, or equivalent
  • Proficient in Microsoft Office Suite
  • Ability to pass background check and drug screen

Work Rights

Not specified

Tailored Resume

Cover Letter