E-comm Customer Care Representative

Skechers

Rancho Belago, CA, United States
$17 - $20ph; not specified; not specified
High-volume contact center
Customer inquiries via phone, email, live chat
Utilize customer service tools and systems
Assist with customer inquiries received via phone, email, live chat, mail and social media in a high-volume contact center

Job Summary

  • Assist with customer inquiries received via phone, email, live chat, mail and social media in a high-volume contact center.
  • Efficiently and effectively utilize multiple Customer Service tools and systems, and web technologies to resolve issues on customer’s behalf.
  • Provide regular feedback to management team regarding incoming customer contacts and provide recommendations on how to improve moving forward.

Matching Summary

Assist with customer inquiries received via phone, email, live chat, mail and social media in a high-volume contact center.

Salary

$17 - $20/hour; Not specified; Not specified

Skills & Requirements

Must-have

  • High-volume contact center
  • Customer inquiries via phone, email, live chat
  • Utilize customer service tools and systems
  • Monitor order and return flow
  • Process credits and exchanges
  • SKECHERS Elite membership support

Nice-to-have

  • Friendly, professional service
  • Provide regular feedback to management
  • Collaborate with store managers

Key Requirements

  • Prior customer service experience
  • High School Diploma or equivalent preferred
  • Familiarity with a CRM system
  • Experience with Microsoft Office products

Work Rights

Not specified

Tailored Resume

Cover Letter