Customer Experience Specialist

Spinneybeck Enterprises Inc

East Greenville, PA, United States
On-site
Cultivate long-term customer partnerships
Manage dealer and direct contract business
Provide extensive service and consultation
Spinneybeck Enterprises Inc is seeking a Customer Experience Specialist to cultivate long-term relationships with key accounts, manage dealer and contract business activities, and ensure customer satisfaction. The ideal candidate will have substantial experience in customer service or sales, particularly in the manufacturing or service industry

Job Summary

  • Responsible for cultivating and promoting the long-term customer partnership with key accounts, managing dealer and direct contract business activities from order specification to service.
  • Acts as a key contact and project liaison, facilitating compliance with contractual requirements, generating reports, and researching alternative project solutions.
  • Develops and promotes valued relationships with the dealer network, maintains accurate records, and proposes improvements to work-flow processes.

Matching Summary

Match Score: 85

Spinneybeck Enterprises Inc is seeking a Customer Experience Specialist to cultivate long-term relationships with key accounts, manage dealer and contract business activities, and ensure customer satisfaction. The ideal candidate will have substantial experience in customer service or sales, particularly in the manufacturing or service industry.

Skills & Requirements

Must-have

  • Cultivate long-term customer partnerships
  • Manage dealer and direct contract business
  • Provide extensive service and consultation
  • Develop and maintain excellent relationships
  • Facilitate MillerKnoll compliance with contractual requirements
  • Generate and maintain proper documentation

Nice-to-have

  • Design for the good of humankind
  • Redefining modern for the 21st century
  • Support causes that align with values
  • Build a more sustainable, equitable, and beautiful future

Key Requirements

  • Bachelor's degree or equivalent experience
  • 6-7 years' customer service/sales experience
  • Experience with sales operations or contract furniture industry
  • Demonstrated experience with business systems and technology
  • Exceptional communication and presentation skills
  • Analytical, problem-solving, and project management skills

Work Rights

Not specified

Tailored Resume

Cover Letter