Mex Coach Mejora Continua

Santander UK

Tlalnepantla de Baz, Mexico
On the job training program delivery
Employee turnover control within 45 days
Counselling management model implementation
The role ensures telephone operators and supervisors possess the required theoretical and practical training through an on-the-job training program

Job Summary

  • The role ensures telephone operators and supervisors possess the required theoretical and practical training through an on-the-job training program.
  • Responsibilities include controlling employee turnover during the critical first 45 days of employment.
  • The position involves generating performance reports, improvement plans, and mobility plans using a counselling management model to drive operational decisions.

Matching Summary

The role ensures telephone operators and supervisors possess the required theoretical and practical training through an on-the-job training program.

Skills & Requirements

Must-have

  • On the job training program delivery
  • Employee turnover control within 45 days
  • Counselling management model implementation

Nice-to-have

  • Strong analytical reporting skills
  • Operational decision support experience
  • Collaborative team leadership style

Key Requirements

  • Experience in coaching or training roles
  • Knowledge of call center operations
  • Proficiency in performance metrics analysis

Work Rights

Not specified

Tailored Resume

Cover Letter