Sr Business Process Analyst - Knowledge Management And Ai

Epic

Pune, Maharashtra, India
Fully remote
Knowledge management system integration
Process mapping and documentation
Data analysis using tableau and pivot tables
We are seeking a highly skilled, data-driven Business Process Analyst to join our Knowledge Management and Global Support Operations & Enablement teams, analyzing knowledge trends, identifying areas for improvement, and driving process optimization initiatives that strengthen our knowledge ecosystem and enhance digital AI tools supporting our global Customer Support organization

Job Summary

  • We are seeking a highly skilled, data-driven Business Process Analyst to join our Knowledge Management and Global Support Operations & Enablement teams, analyzing knowledge trends, identifying areas for improvement, and driving process optimization initiatives that strengthen our knowledge ecosystem and enhance digital AI tools supporting our global Customer Support organization.
  • Our culture is rooted in integrity, empathy, and shared enthusiasm, and we provide the trust to take risks, the tools to grow, the skills to develop, and the support of a company invested in you for the long haul.
  • With Flex Work, we combine in-person time and remote work, enabling teams to deepen connections, maintain a strong community, and do their best work while allowing flexible schedules.

Matching Summary

We are seeking a highly skilled, data-driven Business Process Analyst to join our Knowledge Management and Global Support Operations & Enablement teams, analyzing knowledge trends, identifying areas for improvement, and driving process optimization initiatives that strengthen our knowledge ecosystem and enhance digital AI tools supporting our global Customer Support organization.

Skills & Requirements

Must-have

  • knowledge management system integration
  • process mapping and documentation
  • data analysis using Tableau and pivot tables
  • digital AI tools and chatbot experience
  • process improvement methodologies
  • support technologies troubleshooting

Nice-to-have

  • strong written and verbal communication
  • high adaptability and organization
  • continuous learning mindset
  • collaboration with cross-functional teams
  • experience with AI and machine learning concepts

Key Requirements

  • Bachelor's degree or equivalent experience
  • 8+ years as Business Process Analyst or similar
  • 5+ years in knowledge management and KCS
  • Experience with AI chatbot/automated systems
  • Process improvement certifications (Lean, Six Sigma)
  • 2+ years experience with SQL and data visualization
  • KCS and Lean Six Sigma certification desirable

Work Rights

Not specified

Tailored Resume

Cover Letter