Base: not specified; bonus/equity: cash-based ince...
Not specified
10 years of it service management experience
Strong working knowledge of itil practices
Experience with incident and change management
Integer is seeking a Senior Manager for IT Service Management who will lead ITSM governance and oversee critical processes aligned with ITIL best practices. The ideal candidate will possess extensive experience in IT Service Management, particularly in Incident and Change Management, and demonstrate strong leadership and communication skills
Job Summary
The role involves owning the ITSM practice design and operating model aligned to ITIL best practices while establishing governance cadence.
Candidates will lead SOX IT General Controls audit readiness, defining evidence standards and ensuring ongoing compliance for the IT organization.
The position offers a comprehensive benefits package including medical, dental, vision, life insurance, and immediate eligibility for a 401(k) plan with company matching.
Matching Summary
Match Score: 85
Integer is seeking a Senior Manager for IT Service Management who will lead ITSM governance and oversee critical processes aligned with ITIL best practices. The ideal candidate will possess extensive experience in IT Service Management, particularly in Incident and Change Management, and demonstrate strong leadership and communication skills.
Salary
Base: Not specified; Bonus/Equity: Cash-based incentive program supporting pay-for-performance; Benefits: Comprehensive package including medical, dental, vision, disability, life insurance, adoption benefits, parental leave, and 401(k) matching
Skills & Requirements
Must-have
10 years of IT Service Management experience
Strong working knowledge of ITIL practices
Experience with Incident and Change Management
SOX ITGC audit readiness leadership
CMDB governance and data integrity management
Nice-to-have
Intermediate or Managing Professional ITIL certification
Experience leading large-scale IT modernization
Strong executive communication skills
Ability to balance control with agility
Partnering with Internal Audit teams
Key Requirements
Bachelor's degree in computer science or related field
Minimum 10 years of experience in ITSM or IT Operations
Demonstrated experience with SOX ITGCs or regulated controls