Head Of Customer Care

Neilson Financial Services Ltd

Sydney, Australia
On-site
Senior operational leadership in insurance
Life insurance claims processing expertise
Customer care team leadership
Neilson Financial Services is growing fast in ANZ and seeks a Head of Customer Care to own and scale customer operations end to end

Job Summary

  • Neilson Financial Services is growing fast in ANZ and seeks a Head of Customer Care to own and scale customer operations end to end.
  • This senior leadership role involves managing multiple customer care functions and reporting to the General Manager and Chief Customer Officer.
  • The role offers ownership, scope, and the chance to build a lasting customer care operation in a fast-paced, entrepreneurial environment.

Matching Summary

Neilson Financial Services is growing fast in ANZ and seeks a Head of Customer Care to own and scale customer operations end to end.

Skills & Requirements

Must-have

  • Senior operational leadership in insurance
  • Life insurance claims processing expertise
  • Customer care team leadership
  • Knowledge of AU/NZ life insurance regulation
  • Performance management and escalation handling
  • Resource forecasting and workload allocation

Nice-to-have

  • Customer-centric mindset
  • Strong analytical and reporting skills
  • Experience leading teams through change and scale
  • Excellent communication skills
  • Entrepreneurial and fast-paced environment adaptability

Key Requirements

  • Senior operational leadership experience
  • Direct experience in life insurance claims processing
  • Knowledge of AU and/or NZ life insurance regulation
  • Experience managing multi-disciplinary teams
  • Proven track record in performance escalation management

Work Rights

Not specified

Tailored Resume

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